PROSIMY UWAZAC NA SCAMERSKIE STRONY PODSZYWAJACE SIE POD NASZ SKLEP.

UWAGA KLIENCI Z POZA POLSKI-
w Check Out wystepuje blad kalkulatora wysylek i pokazuje zawyzone koszty wysylki. Prawidlowa wysylka pojawi sie po wpisaniu adresu. (Pracujemy nad rozwiazaniem tego bledu)


UWAGA!
Klienci z Francji, Austrii,Norwegii, Szwecji
prosimy o sprawdzenie ABOUT SHIPPING FEE (na samym dole strony)
w niej znajduje sie lista przedmiotow zakazanych w wysylce do panstwa kraju.
Prosimy uwazac przy zakupie, poniewaz w przypadku zakupu zakazanego w danym kraju produktu, bedziemy musieli go anulowac z zamowienia.

From July 1, 2021, the e-commerce VAT system  started in UE, which means the payment of VAT for the purchased products.

As a shop, we would like to inform you that the obligation to pay VAT lies with the buyer in his destination country. The local mail system will take care of this. If the shop system changes or we introduce any amenities, we will inform you immediately.

Air Mail shipping is temporary shipping during a pandemic. Only cargo planes, the so-called Cargo, fly our previous shipments, TYPE SAL, are temporarily suspended because it was a shipment by passenger planes. This type of cheap delivery will return after the Japanese borders are opened for passenger flights.

CURRENTLY, AIR MAIL DELIVERY IS AVAILABLE IN THE NORMAL OPTION (WITH CODE FOR TRACKING) AND THE ECONOMY OPTION (WITHOUT TRACKING CODE). YOU CHOOSE SHIPPING OPTIONS AT THE FINALIZATION OF PURCHASES.

DEAR USA CUSTOMERS:

USA CURRENTLY BAN ACCEPTING PACKS FROM JAPAN, THEREFORE, SHOPPING IN OUR STORE IS IMPOSSIBLE FOR US CUSTOMERS. AS ONLY THE REGULATION IS ABOVE, WE WILL INFORM ABOUT IT ON OUR SOCIAL MEDIA.

Q: Shipping costs and billing rules

A: Shipping costs are calculated automatically and determined by the final weight of the order (please take into account that, for example, a product marked 180ml weighs more, the weight of the product itself without packaging is usually displayed on the products, plus our protective packaging and tapes). If you want to check how much your shipping cost will be, just click on the link to see the full list https://wabisabi-store.jp/pages/shipping-fee-list

Q: What is an ECONOMIC PLAN? (shipping method)

The ECONOMIC PLAN is the cheaper method of shipping internationally. Only available up to an order of 400g.

The price is low because it is not a protected shipment, it does not include the possibility of tracking the package or insurance, so the shipment takes about 2-3 weeks. In the event of a package loss, the store does not bear any responsibility. So please remember that this type of shipping always carries a risk

Q: What's the difference between normal and economic shipping?

At check-out, you will be offered the normal and economical shipping option (economical only up to 400g, orders heavier orders automatically go to normal shipping).

When choosing a cheaper delivery option, you choose a delivery without insurance and no tracking code. Normal Plan packages are sent using a plan that allows you to see where the package is at any given time. Plus, the package is covered by insurance, if the package is lost during transport and will not be delivered, the store will send a second (one-time) package at its own expense after prior checking. The delivery time is 2-3 weeks.

Q: Payment methods available

A: Payment methods available are VISA, Master Card and American Express, PayPal and G Pay.

Q: Can I pay by regular bank transfer?

No

Q: Will there be a cash on delivery option?

No

Q: What countries is possible shipping to?

A: We currently sell our products to all of Europe (except Spain), and the USA (currently temporarily unavailable to the US), Canada

Q: Do you mark packages as GIFT

A: No, it is a violation of the law. Our company strictly adheres to all legal rules. Marking the purchased goods as a Gift is inconsistent with reality and with the documents confirming the sale of products from which we can be settled by the customs services. Please do not send e-mails with such a request.

Q: Will I need to pay customs tax?

A: We are unable to tell if any customs tax will be charged on your order. Each country has different legal rules. It all depends on the quantity and type of items purchased. We suggest checking what and how is taxed in your country on the official website of the Customs Office.

Q: Are Japanese companies vegan?

A: In the organic section, there are cosmetics that can be called vegan. however, when it comes to food or cosmetic labeling, no companies practice it because these cultures (vega / vegetarian) are popular in the West in Japan, there is no such trend on such a scale, nor are consumers interested in it. Japanese companies do not label their goods as pro vegan etc. Please remember that you are entering a different culture.

Q: Are the cosmetics tested on animals?

A: Most Japanese companies quit this practice many years ago, but it's still up to the company. Japanese companies do not label their cosmetics as not tested on animals, even if they do not test them defacto.

COMPANIES WHICH DO NOT TEST ON ANIMALS

ROHTO, BIORE, ISHEHAN, UTENA, CHIFURE, DHC, FANCL, KAO, KOSE, KRATIE, MEISHOKU, OSHIMA TSUBAKI, ROSETTE, SHISEIDO,

Q: What if the parcel exceeds 2 kg?

A: In this case, the package will be divided into two packages (or more depending on the size of the order) 

Q: What if the status of the package (normal package) does not change?

A: Most often it is caused by certain periods such as national holidays, long weekends, Christmas, New Years, Obon, big earthquakes, typhoons etc. Then the Japanese post office has a lot of delays. Your parcels have lower priority as it is a SAL shipment, not EMS. So EMS parcels are shipped first. You have to be patient. If the status does not change after approx. 1.5 weeks, please contact us by e-mail.



Q: When will my order be shipped?


A: Shipment takes place from 3 to 5 business days after the payment is credited to your account. Time may be longer due to large number of orders, waiting for the product, or public holidays.



Q: Can I return products?


A: Unfortunately, it is not possible, so please make your purchases carefully, the store does not provide refunds.

The only exception is the shop's mistake, if the shop confuses the shipments, or the products in the package, the shop undertakes to send the correct shipping at its own expense.



Q: What products do you not ship?


A: Sprays, 100% pure oils, products with more than 24% alcohol content, hair tonics, beauty supplements, nail polishes, perfumes, devices with batteries, seeds, perishable organic products are forbidden.

Q: Why there are no beauty supplements anymore

A: Supplements are added to the list of prohibited items for air shipping.


Q: What if the product is sold out for a long time?


A: If you are interested in a product and it is sold out, please contact us via the form or directly to the e-mail store with the name of the product. Then we'll add it for you.

Q: What are "items upon customer's request"


A: This currently includes books and means the books are sold out. If the customer wants a book, he must first contact us via the form or by e-mail. After checking whether a given bookstore has the product and whether the price has not changed, we put the book back in its condition and inform the customer. After placing the order, we order the book. The delivery may take a little longer due to the waiting for the book, please note that we may cancel your order if we find that there are no copies in the bookstores.



Q: Can I offer and buy something that is not in the store.


A: Of course, if you are looking for an intermediary in purchases in Japan, we are open. All you need to do is write an e-mail with the product you want to get, we will price it imposing your dream. If the price is right for you, we will put the item or items on the page and order them immediately after placing the order. This may increase shipping time. Please keep that in mind.

We are also open to your suggestions regarding products in our store. Therefore, we encourage you to share your ideas in the form below

https://docs.google.com/forms/d/1YVwHmsdoSssedLlNYa_JUNR1MuCVWUorTUmqBr5vY58/edit

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