Shipping policy

Shipping Policy
Effective for orders placed on or after October 2, 2026, at 2:00 PM Japan Standard Time (JST).

This Shipping Policy explains the general shipping rules for orders placed through WABI-SABI STORE. Shipping methods, shipping fees, taxes, duties, import fees and delivery conditions may vary depending on the destination country.

For the latest country-specific information, please check:
Country Shipping Information

1. Order Processing Time

Orders are usually prepared within 3–5 business days after payment has been received.

Processing time may be extended during peak sales periods, holidays or for products ordered specifically at the Customer's request.

2. Shipping Methods

Shipping methods vary depending on the destination country, parcel contents, weight, dimensions, order value, carrier availability and current logistical conditions.

WABI-SABI STORE selects the appropriate shipping method for each order. The Customer cannot select a specific carrier unless such an option is expressly offered during checkout.

Depending on the destination, orders may be shipped using Japan Post, DHL, FedEx or another available logistics provider or local delivery partner.

Estimated delivery times vary depending on the destination country and shipping method and are not guaranteed.

3. Free Shipping

Orders with a total product value of 8,000 JPY or more qualify for free shipping where shipping is available.

Free shipping eligibility is calculated based on the value of the products only and does not include taxes, shipping charges or other additional fees.

The shipping method for free-shipping orders is selected by WABI-SABI STORE.

4. Shipping Fees

For orders below 8,000 JPY, shipping fees depend on the destination country.

Current standard shipping fees are:

• 500 JPY for most countries
• 1,500 JPY for selected destinations
• 2,500 JPY for selected destinations

As shipping fees and availability may change, please check the current fee for your country before placing an order:
Check shipping fees for your country

5. VAT, Customs Duties and Import Fees

All orders are shipped directly from Japan.

The way VAT, customs duties, taxes and import-related fees are handled depends on the destination country.

For selected countries, all applicable duties, taxes and import fees are collected at checkout, which means that no additional import payment should be required upon delivery.

For other countries, some or all applicable charges may still need to be paid during customs clearance or upon delivery.

Please check the current rules for your country before placing an order:
Check VAT, duties and import fees for your country

Customs classification and any charges not covered by WABI-SABI STORE are determined by the relevant customs authorities and/or delivery carrier.

6. Delivery Address

The Customer must provide a complete and correct residential delivery address and recipient information.

Customers cannot select a parcel locker, PO box or pickup point as the delivery address at checkout.

Depending on the carrier and local delivery conditions, a parcel may later be redirected or held at a local post office, carrier facility, parcel locker or pickup location. In such cases, the Customer will be informed by the carrier or local delivery operator.

7. Restricted Products and Food Products

Certain products cannot be shipped internationally due to aviation safety rules, customs regulations, import restrictions or carrier policies.

Restricted products may include aerosols, 100% pure oils, liquids containing more than 24% alcohol, liquid perfumes, hair tonics, certain supplements, nail polish, certain battery-powered devices and seeds.

Food products are not part of the regular Store offer and are available only upon individual Customer request. Food products can be shipped only to selected countries, depending on local import regulations and available shipping methods.

Additional product or country-specific restrictions may apply.

8. Shipment Tracking

After the order has been shipped, the Customer will receive a tracking number or tracking link.

The Customer is responsible for regularly monitoring the shipment status and responding to any requests from the carrier, local delivery operator or customs authorities necessary to complete delivery.

WABI-SABI STORE is not responsible for a carrier's failure to send an email, SMS, telephone notification or delivery notice.

Depending on the carrier and local delivery conditions, a parcel may be held at a local post office, carrier facility, parcel locker or pickup location. The Customer must collect the parcel within the period specified by the carrier.

9. Unclaimed, Undeliverable or Returned Shipments

If a parcel is returned for a reason attributable to the Customer, the Customer is responsible for the actual costs and charges incurred in connection with the unsuccessful shipment and return.

This may include:

• failure to collect the parcel within the required period;
• providing an incorrect, incomplete or undeliverable address;
• providing incorrect or insufficient recipient information;
• refusing to accept the parcel;
• failing to pay taxes, duties or import charges that are the Customer's responsibility;
• failing to complete required customs, postal or courier procedures;
• failing to respond to requests from the carrier or customs authorities.

The Customer may be responsible for applicable outbound shipping costs, return shipping costs, taxes, duties, carrier fees, customs fees, storage fees, handling fees, administrative fees and other reasonable costs directly resulting from the failed delivery or return.

These costs may be deducted from any amount otherwise refundable to the Customer, including where the original order qualified for free shipping.

10. Reshipment

Reshipment is not guaranteed and may not be available in every case.

Each returned shipment is reviewed individually by WABI-SABI STORE based on the reason for return, the condition of the products and packaging, applicable shipping and customs restrictions and current logistical possibilities.

If reshipment is approved and the Customer requests the parcel to be sent again, the applicable new shipping cost and any other costs required for reshipment must be paid before the parcel is sent again.

Reshipment may be refused where products cannot legally or safely be reshipped, products or packaging have been damaged, the parcel has been stored for an extended period, shipping or customs restrictions prevent reshipment, or other circumstances make further shipment impossible or unreasonable.

11. Returns Not Caused by the Customer

If a parcel is returned for a reason not attributable to the Customer, the Customer will not be charged shipping-related, tax-related or return-related costs resulting from the return.

Depending on the circumstances, WABI-SABI STORE may reship the order at no additional cost or issue a full refund.

12. Shipping Delays

International shipments may be delayed due to customs clearance, holidays, peak sales periods, weather conditions, international transport disruptions, local carrier operations or other circumstances outside the control of WABI-SABI STORE.

Delivery times provided by the Store or carrier are estimates and are not guaranteed.

13. Currency Information

WABI-SABI STORE uses Japanese Yen (JPY) as its base currency.

When another available currency is selected, displayed prices are automatically converted based on the currency settings available in the Store.

14. Country-Specific Information

Shipping fees, available carriers, taxes, duties, import fees and shipping restrictions may change depending on the destination and current logistical conditions.

For the latest information, please always check:
Country Shipping Information

15. Contact

If you have any questions regarding shipping, tracking or delivery, please contact WABI-SABI STORE.