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WABI-SABI STORE
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WABI-SABI STORE
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WABI-SABI STORE
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FAQ

Important Information About VAT & Import Taxes

Since July 1, 2021, the European Union has applied VAT regulations for e-commerce purchases from outside the EU.

For orders shipped to EU countries:

  • Orders up to 150 EUR – VAT is generally calculated and paid during checkout, which means the shipment should not be subject to additional VAT charges upon delivery.
  • From July 1, 2026 – the European Union is expected to introduce an additional customs fee of around 3 EUR for each different customs tariff category included in a parcel valued under 150 EUR.
  • Orders above 150 EUR – VAT, standard customs duties, and any applicable fees are collected during customs clearance or upon delivery by the local postal operator, customs authority, or delivery carrier. The additional 3 EUR fee for parcels below 150 EUR does not apply to orders valued at 150 EUR or more.

Please note that the final customs classification and any additional charges are decided by customs authorities and/or the delivery carrier. WABI-SABI STORE cannot guarantee the final amount in advance.

Additional postal, handling, or administrative fees may still apply depending on local regulations.

If there are any future changes in our system regarding VAT payments or customs charges, we will inform our customers immediately.

For more details, please check this page: Information for customers from EU

WABI-SABI STORE FAQ – Buying Japanese Products Online

Taxes & VAT
Payment
Shipping
Orders & Returns
Japanese Cosmetics
United States
France
Norway & Sweden

It depends on the destination country and the value of the order. All orders from WABI-SABI STORE are shipped directly from Japan, so they may be subject to VAT, customs duties, import taxes, postal fees, handling fees or other charges required by the destination country.

The customer is responsible for paying any applicable charges required by customs authorities, the local postal operator or the delivery carrier.

For orders shipped to European Union countries with a product value of up to 150 EUR, VAT is generally calculated and paid during checkout. The VAT amount is shown in the order summary before payment is completed.

From 1 July 2026, the European Union is expected to introduce an additional customs fee of around 3 EUR for each different customs tariff category included in a parcel valued under 150 EUR.

This means that the additional fee may depend on the customs classification of the products in the parcel, not simply on the number of items ordered. Several pieces of the same product may generally count as one customs tariff category, while different types of products may be counted separately.

For example, several pieces of the same cream may result in an additional fee of around 3 EUR, while cream and gummies in one parcel may result in an additional fee of around 6 EUR.

For orders shipped to European Union countries with a product value above 150 EUR, VAT is not collected during checkout.

VAT, standard customs duties and any applicable postal, handling or administrative fees may be collected during customs clearance or upon delivery.

The additional 3 EUR fee for parcels below 150 EUR does not apply to orders valued at 150 EUR or more.

Yes. Even if VAT was paid during checkout, the local postal operator, customs office or delivery carrier may still charge postal, handling, administrative or other fees required by local regulations.

The final customs classification and any additional charges are decided by customs authorities and/or the delivery carrier. WABI-SABI STORE cannot guarantee the final amount in advance.

In some cases, due to errors by postal operators or customs authorities, VAT may be charged again upon delivery even if it was already paid during checkout.

If this happens, please pay the charge and keep the proof of payment. Based on the provided proof, WABI-SABI STORE will refund only the duplicated VAT amount.

The refund does not include postal, handling, administrative, customs or other import-related fees.

For orders shipped outside the European Union, VAT is generally not charged during checkout.

Any applicable taxes, customs duties, import fees or administrative charges are determined by the destination country and must be paid by the customer during customs clearance or upon delivery.

For orders shipped to the United States, sales tax may apply during checkout depending on the state. Customs duties for orders to the United States are covered by WABI-SABI STORE, unless otherwise stated.

WABI-SABI STORE cannot guarantee the exact amount of customs duties, import taxes or additional fees in advance, as these are decided by customs authorities, the local postal operator or the delivery carrier.

Customers may contact their local customs office or use official customs tools to estimate possible charges before placing an order.

Refusal to pay customs duties, VAT, import taxes or other required charges may result in the parcel being returned to Japan or destroyed in accordance with local customs regulations.

In such cases, the customer may bear the costs of return or the loss of the order.

WABI-SABI STORE accepts credit cards including VISA, Mastercard, and American Express, as well as PayPal, GPay, and Blik. All orders must be paid online in advance.

No. WABI-SABI STORE does not offer cash on delivery. Orders must be prepaid using one of the available online payment methods.

Unfortunately, we do not accept regular bank transfers as a payment method at this time. Thank you for your understanding!

This is a common issue with cards that have additional protection against suspicious purchases. The order is confirmed once the payment is accepted. If you did not receive an order confirmation but were charged, it means the situation is temporary. If the order is declined, the bank will automatically cancel the charge and refund your account after a few days. Payment to our account is confirmed by an order confirmation (an email with a confirmation and order number) from the Shopify system.

We offer free shipping for orders where the total value of the products alone is 8,000 JPY or more. For order under 8,000 JPY shipping cost is 880 JPY (For USA: 1,800 JPY).

AIR MAIL delivery usually takes around 2 weeks, although delays may happen. EMS delivery usually takes about 3 to 7 business days to major destinations, depending on the country, season, and customs clearance.

WABI-SABI STORE ships from Japan using Japan Post (AIR MAIL and EMS) and DHL.

WABI-SABI STORE ships to many countries worldwide, but some destinations may be temporarily unavailable due to shipping restrictions, sanctions, conflicts, or local transport limitations.

Some countries may be unavailable because of international sanctions, armed conflicts, postal restrictions, or changing logistical conditions. The list of restricted countries may change over time.

Depending on the shipping carrier and local delivery conditions, a parcel may sometimes be held at a local post office or delivery facility for collection. In such cases, the customer will be informed by the carrier. However, customers cannot choose parcel lockers, PO boxes, or pickup points as the delivery destination.

Orders exceeding 2 kg are split into two AIR MAIL parcels. This helps match postal shipping rules and may affect how parcels arrive.

Please note that delays may occur during holiday periods, Black Friday, national holidays, or times of high postal traffic. For more details on your package’s status, simply enter your tracking code on the local post website. Thank you for your patience and understanding!

No. Orders can be placed using an account or guest checkout.

We’re sorry, but we’re unable to fulfill this request, as our company strictly adheres to all legal regulations. Providing documents that are not accurate or consistent with the actual sale may lead to accountability with customs authorities. Thank you for your understanding, and please refrain from sending further requests of this nature.

Orders are usually prepared within 3–5 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor its progress.

If you need to change or cancel your order, please contact us before it has been shipped. Please note: Some of our products are ordered specifically at the customer’s request. Once an order for such products is placed, it cannot be canceled. This is because these products are ordered immediately after the placing order by customer.
wabisabi.store.jp.cs@gmail.com

If a parcel is returned to Japan because it was not collected on time, this will be considered a customer-related return. In this case, we may offer reshipment after the customer pays the actual reshipping cost, usually equivalent to the original shipping fee. Alternatively, the order may be cancelled, and a 20% cancellation fee will be deducted from the refund. The remaining balance will be refunded to the customer.

Yes. If the return was caused by the customer, the reshipment cost must be paid by the customer. If the return was not caused by the customer, we will reship the order free of charge.

Examples include providing an incorrect or incomplete address, not collecting the parcel, refusing delivery, or not responding to customs or postal requests in time.

Yes. If the return was caused by the customer, a 20% cancellation fee will be deducted from the refund to cover shipping fee. If the return was not caused by the customer, a full refund will be issued.

Yes, please contact us as soon as possible.
wabisabi.store.jp.cs@gmail.com

Yes, in some cases it may be possible to change the shipping address after the order has been sent. An address change fee of 660 JPY will apply. Please contact us as soon as possible at wabisabi.store.jp.cs@gmail.com
Availability of the address change depends on the shipping carrier and the stage of delivery.

Yes, please send us a e-mail at wabisabi.store.jp.cs@gmail.com

Complaints should be sent by email to wabisabi.store.jp.cs@gmail.com and must include the order number, a description of the issue, and evidence such as photos or video. The store will respond without undue delay and no later than within 14 days.

Consumers in the European Union may withdraw from a distance contract within 14 days after receiving the goods.

Japanese cosmetic regulations guarantee product stability for at least 3 years.

Cosmetics should generally be used within approximately 6 months after opening.

If you’re interested in a product that’s currently out of stock, please don’t hesitate to reach out to us with the product name using the form or directly via email. We’d be happy to look into restocking it for you! Thank you!

Most Japanese companies discontinued this practice many years ago, but it still depends on the company. Japanese companies do not label their cosmetics as not tested on animals, even if they are not tested. Companies that do not test on animals:

ROHTO
CLUB COSMETICS
ISEHAN
DR.CI:LABO
CHIFURE
KAO
ISHIZAWA LABORATORIES
KRACIE
MEISHOKU
BIORE
SHISEIDO
DHC
POLA
KOKURYUDOU
KOH GEN DO
KANEBO
COW BRAND SOAP

Orders to the United States are shipped via Japan Post.

We offer free shipping for orders where the total value of the products alone is 8,000 JPY or more. For order under 8,000 JPY shipping cost is 1,800 JPY.

No. For orders to the United States, the tax is already included in the product prices shown in the store, regardless of total price of the order.

No. Currently, WABI-SABI STORE cannot ship food products to the United States.


France: import fees notice For shipments to France, please note that, starting from March 1, 2026, orders valued at under €150 may be subject to a €2 fee per declared article/item under French import rules. For orders valued above €150, import VAT, customs duties, and carrier handling/clearance fees may apply depending on the shipment. These charges are determined by French customs authorities and the delivery carrier, and are the responsibility of the customer.



Please note that we cannot ship products containing alcohol (ethanol) to Norway or Sweden due to shipping restrictions.