WABI-SABI STORE accepts credit cards including VISA, Mastercard, and American Express, as well as PayPal, GPay, and Blik. All orders must be paid online in advance.

No. WABI-SABI STORE does not offer cash on delivery. Orders must be prepaid using one of the available online payment methods.

Unfortunately, we do not accept regular bank transfers as a payment method at this time. Thank you for your understanding!

This is a common issue with cards that have additional protection against suspicious purchases. The order is confirmed once the payment is accepted. If you did not receive an order confirmation but were charged, it means the situation is temporary. If the order is declined, the bank will automatically cancel the charge and refund your account after a few days. Payment to our account is confirmed by an order confirmation (an email with a confirmation and order number) from the Shopify system.

We offer free shipping when the total value of the products in your order is ¥8,000 or more. Free shipping eligibility is calculated based on the value of the products only, excluding shipping fees, taxes, and any additional charges.

For orders under ¥8,000, please check the shipping rates on This page.:

Starting July 24, 2026, orders under €150 shipped to Austria, Belgium, Portugal, The Czech Republic will be sent exclusively via DHL.

Free shipping still applies to all eligible countries when the total product value is ¥8,000 or more.

Depends on the country of destination. Please check this page for more information: Shipping page.

Depends on the country of destination. Please check this page for more information: Shipping page.

WABI-SABI STORE ships to many countries worldwide, but some destinations may be temporarily unavailable due to shipping restrictions, sanctions, conflicts, or local transport limitations.

Some countries may be unavailable because of international sanctions, armed conflicts, postal restrictions, or changing logistical conditions. The list of restricted countries may change over time.

Depending on the shipping carrier and local delivery conditions, a parcel may sometimes be held at a local post office or delivery facility for collection. In such cases, the customer will be informed by the carrier. However, customers cannot choose parcel lockers, PO boxes, or pickup points as the delivery destination.

Please note that delays may occur during holiday periods, Black Friday, national holidays, or times of high postal traffic. For more details on your package’s status, simply enter your tracking code on the local post website. Thank you for your patience and understanding!

No. Orders can be placed using an account or guest checkout.

We’re sorry, but we’re unable to fulfill this request, as our company strictly adheres to all legal regulations. Providing documents that are not accurate or consistent with the actual sale may lead to accountability with customs authorities. Thank you for your understanding, and please refrain from sending further requests of this nature.

Orders are usually prepared within 3–5 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor its progress.

If you need to change or cancel your order, please contact us before it has been shipped. Please note: Some of our products are ordered specifically at the customer’s request. Once an order for such products is placed, it cannot be canceled. This is because these products are ordered immediately after the placing order by customer.
wabisabi.store.jp.cs@gmail.com

If a package is returned because the customer was unable to receive it due to reasons attributable to the customer, the customer will be responsible for any shipping costs, taxes, and other charges incurred during the shipping process. All other costs will be refunded.

If package is returned not by customer's fault, full refund will be issued.

Examples include providing an incorrect or incomplete address, not collecting the parcel, refusing delivery, or not responding to customs or postal requests in time.

If a package is returned because the customer was unable to receive it due to reasons attributable to the customer, the customer will be responsible for any shipping costs, taxes, and other charges incurred during the shipping process. All other costs will be refunded.

If package is returned not by customer's fault, full refund will be issued.

Yes, please contact us as soon as possible.
wabisabi.store.jp.cs@gmail.com

Yes, in some cases it may be possible to change the shipping address after the order has been sent. An address change fee might apply. Please contact us as soon as possible at wabisabi.store.jp.cs@gmail.com
Availability of the address change depends on the shipping carrier and the stage of delivery.

Yes, please send us a e-mail at wabisabi.store.jp.cs@gmail.com

Complaints should be sent by email to wabisabi.store.jp.cs@gmail.com and must include the order number, a description of the issue, and evidence such as photos or video. The store will respond without undue delay and no later than within 14 days.

Consumers in the European Union may withdraw from a distance contract within 14 days after receiving the goods.

Japanese cosmetic regulations guarantee product stability for at least 3 years.

Cosmetics should generally be used within approximately 6 months after opening.

If you’re interested in a product that’s currently out of stock, please don’t hesitate to reach out to us with the product name using the form or directly via email. We’d be happy to look into restocking it for you! Thank you!

Most Japanese companies discontinued this practice many years ago, but it still depends on the company. Japanese companies do not label their cosmetics as not tested on animals, even if they are not tested. Companies that do not test on animals:

ROHTO
CLUB COSMETICS
ISEHAN
DR.CI:LABO
CHIFURE
KAO
ISHIZAWA LABORATORIES
KRACIE
MEISHOKU
BIORE
SHISEIDO
DHC
POLA
KOKURYUDOU
KOH GEN DO
KANEBO
COW BRAND SOAP

Orders to the United States are shipped via Japan Post.

We offer free shipping for orders where the total value of the products alone is 8,000 JPY or more. For order under 8,000 JPY shipping cost is 1,800 JPY.

No. For orders to the United States, the tax is already included in the product prices shown in the store, regardless of total price of the order.

No. Currently, WABI-SABI STORE cannot ship food products to the United States.