WABI-SABI STORE Terms of Service

Effective for orders placed on or after October 2, 2026, at 2:00 PM Japan Standard Time (JST).

1. Introduction

Welcome to WABI-SABI STORE. The Store is operated by Z JAPAN Co., Ltd. (“WABI-SABI STORE”, “we”, “us” or “our”).

These Terms of Service (“Terms”) govern the use of our website and the purchase of products and services offered through WABI-SABI STORE.

By placing an order, the Customer accepts these Terms and the applicable Store policies, including our Store Policy, Shipping Policy, Return & Refund Policy and Privacy Policy.

These Terms apply to both Consumers and business Customers. Mandatory consumer protection laws applicable in the Customer's country of residence are not excluded or limited by these Terms.

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2. Eligibility

Customers must have the legal capacity required to enter into a purchase agreement or, where permitted by applicable law, use the Store with the consent of a parent or legal guardian.

The free skincare and hair care consultation and product recommendation service is intended only for persons aged 18 or over and is not intended for persons who are pregnant or breastfeeding.

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3. Accounts and Customer Information

• An Account is not required to place an order. Customers may purchase products using an Account or as a guest.
• Customers are responsible for providing complete and accurate contact, payment and delivery information.
• The recipient's full name should correspond to their identification document where required for delivery or customs clearance.
• Customers are responsible for maintaining the confidentiality of their Account credentials.
• Personal data is processed in accordance with our Privacy Policy.

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4. Prohibited Activities

The Site and its services may not be used to:

• violate applicable laws or regulations;
• infringe intellectual property or other third-party rights;
• submit false, fraudulent or misleading information;
• introduce viruses, malware or other harmful code;
• attempt to bypass or interfere with the security or proper operation of the Site;
• collect personal information about other users without authorization;
• use automated scraping, crawling or similar tools without permission;
• engage in fraudulent, abusive or otherwise unlawful use of the Store.

Violation of these rules may result in restriction or termination of access to the Store.

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5. Products and Services

We make reasonable efforts to ensure that product descriptions, photographs, prices and availability information are accurate.

Due to differences in screens, manufacturing batches, handmade production and natural materials, actual products may differ slightly from photographs shown on the Site.

Prices, product availability and product information may be updated when necessary.

Some products are ordered or sourced specifically from suppliers after a Customer places an order. Such request products may not be cancellable once WABI-SABI STORE has begun sourcing or ordering the product from the supplier, subject to any mandatory rights available to the Customer under applicable law.

Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies, including certain sealed goods that are unsuitable for return for health or hygiene reasons after being unsealed and goods made, sourced or supplied according to the Customer's individual request where permitted by applicable law.

Food products are not part of the regular Store offer and are available only upon individual Customer request. Food products can be shipped only to selected countries, subject to local import regulations and available shipping methods.

Free Skincare and Hair Care Consultation

WABI-SABI STORE provides a free online skincare and hair care consultation and product recommendation service.

Recommendations are based on information submitted by the Customer and general skincare, hair care, cosmetic ingredient and product knowledge.

The service is provided for informational and educational purposes only and does not constitute medical advice, diagnosis, treatment or any form of healthcare service.

No particular result or suitability of a recommended product is guaranteed. Customers should review product ingredients before use, particularly in the case of known allergies or sensitivities, and are encouraged to perform a patch test before regular use.

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6. Orders and Conclusion of the Sales Contract

To place an order, the Customer selects products, provides the required contact and delivery information, selects an available payment method and confirms the order.

The shipping method is selected by WABI-SABI STORE based on the destination country, parcel contents, weight, dimensions, order value, carrier availability and current logistical conditions.

The sales contract is concluded when the Customer receives an email confirming acceptance of the order.

WABI-SABI STORE may refuse, limit or cancel an order where there is a justified reason, including:

• failure to receive payment;
• product unavailability;
• shipping or import restrictions;
• an obvious pricing or product information error;
• suspected fraud or misuse of the Store;
• circumstances that make fulfilment of the order legally or practically impossible.

If an order or product is cancelled by the Store and payment has already been received, the applicable amount will be refunded.

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7. Payments and Prices

Orders must be paid in advance using one of the payment methods available during checkout.

Available payment methods may include credit cards, PayPal, Google Pay, BLIK and other payment methods made available through the Store.

WABI-SABI STORE does not offer Cash on Delivery.

Japanese Yen (JPY) is the Store's base currency. When another available currency is selected, displayed prices are automatically converted based on the Store's currency settings and may vary depending on exchange rates and payment provider conversion rates.

Depending on the destination country, applicable VAT, customs duties, import taxes and other charges may be collected at checkout or may be payable separately upon import or delivery.

For current country-specific information, please check: Country Shipping Information.

A temporary charge appearing on a Customer's payment account without an order confirmation may constitute an authorization hold. An order is considered accepted only after the Customer receives the order confirmation email containing the order number.

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8. Order Processing and Shipping

Orders are usually prepared within 3–5 business days after payment has been received.

Processing time may be extended during peak sales periods, holidays or for products ordered specifically at the Customer's request.

Shipping methods vary depending on the destination country, parcel contents, weight, dimensions, order value, carrier availability and current logistical conditions.

Orders may be shipped using Japan Post, DHL, FedEx or another available international or local logistics provider selected by WABI-SABI STORE.

The Customer cannot select a specific carrier unless such an option is expressly offered during checkout.

Estimated delivery times are provided for guidance only and may be affected by customs clearance, local carrier operations, holidays, weather conditions, international transport disruptions or other circumstances outside the Store's control.

Customers are responsible for monitoring the tracking information provided after shipment and collecting parcels within the period specified by the carrier or local delivery operator.

Detailed shipping rules, current shipping fees, available destinations and country-specific restrictions are provided in our Shipping Policy and on our Country Shipping Information page.

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9. Customs, Taxes and Import Charges

All orders are shipped directly from Japan.

The way VAT, customs duties, taxes and import-related fees are handled depends on the destination country.

For selected countries, all applicable duties, taxes and import fees are collected at checkout, so no additional payment for those charges should be required upon delivery.

For other countries, some or all applicable taxes, duties, import fees, handling fees or other charges may still need to be paid during customs clearance or upon delivery.

Customers should review the current rules for their destination before placing an order:

Check VAT, duties and import fees for your country

The final customs classification and any charges not covered by WABI-SABI STORE are determined by the relevant customs authorities and/or delivery carrier.

If the Customer is required to provide documents, identification, tax information, payment or other information in order to complete customs clearance, the Customer must provide it within the deadline specified by the relevant authority or carrier.

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10. Shipping Restrictions

Certain products cannot be shipped internationally due to aviation safety rules, customs regulations, import restrictions or carrier policies.

Restricted products may include, among others, aerosols, sprays, certain high-alcohol liquids, liquid perfumes, hair tonics, nail polish, certain supplements, certain battery-powered devices and seeds.

Additional product and country-specific restrictions may apply.

Food products are available only upon individual Customer request and may be shipped only to selected countries.

If a product cannot legally or safely be shipped to the Customer's destination, WABI-SABI STORE may contact the Customer to arrange a replacement, remove and refund the affected product, change the shipping method or cancel the affected part of the order.

The list of available destinations and shipping methods may change due to carrier restrictions, sanctions, armed conflicts, customs requirements, import regulations or other logistical circumstances.

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11. Returns and Right of Withdrawal

Consumers residing in the European Union generally have the right to withdraw from a distance purchase within 14 days after receiving the goods, subject to statutory exceptions.

To exercise this right, the Consumer must inform WABI-SABI STORE by means of a clear statement, for example by email.

The Consumer bears the direct cost of returning the goods to Japan unless otherwise required by applicable law or agreed by the Store.

The Consumer may be liable for diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal may not apply to certain goods, including:

• sealed goods unsuitable for return for health protection or hygiene reasons if unsealed after delivery;
• goods made, sourced or supplied specifically according to the Consumer's individual request where an applicable legal exception applies;
• other products excluded under applicable consumer law.

For Customers outside the European Union, a statutory right of withdrawal applies only where required by mandatory law in the Customer's jurisdiction or where otherwise expressly offered by WABI-SABI STORE.

Detailed return and refund conditions are provided in our Return & Refund Policy.

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12. Unclaimed, Refused or Undeliverable Shipments

If a parcel is returned to WABI-SABI STORE for reasons attributable to the Customer, the Customer is responsible for the actual costs and charges incurred in connection with the unsuccessful shipment and return.

Reasons attributable to the Customer include, but are not limited to:

• failure to collect the parcel within the required period;
• providing an incorrect, incomplete or undeliverable address;
• providing incorrect or insufficient recipient information;
• refusing to accept the parcel;
• failing to pay taxes, duties or import charges that are the Customer's responsibility;
• failing to complete required customs, postal or courier procedures;
• failing to respond to requests from the carrier or customs authorities necessary to complete delivery.

The Customer may be responsible for applicable outbound shipping costs, return shipping costs, taxes, duties, carrier fees, customs fees, storage fees, handling fees, administrative fees and other reasonable costs directly resulting from the failed delivery or return.

These costs may be deducted from any amount otherwise refundable to the Customer, including where the original order qualified for free or discounted shipping.

Reshipment

Reshipment is not guaranteed and may not be available in every case.

Each returned shipment will be reviewed individually by WABI-SABI STORE based on the circumstances of the return, the condition of the products and packaging, applicable shipping and customs restrictions and current logistical possibilities.

If reshipment is approved and the Customer asks for the parcel to be sent again, the applicable new shipping cost and any other costs required for reshipment must be paid before the parcel is sent again.

Reshipment may be refused where products cannot legally or safely be reshipped, the products or packaging have been damaged, the parcel has been stored for an extended period, shipping or customs restrictions prevent reshipment, or other circumstances make further shipment impossible or unreasonable.

Returns Not Attributable to the Customer

If a parcel is returned for reasons not attributable to the Customer, the Customer will not be charged shipping-related, tax-related or return-related costs resulting from the return.

Depending on the circumstances, WABI-SABI STORE may reship the order without additional cost or issue a full refund.

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13. Damaged, Defective or Non-Conforming Goods

WABI-SABI STORE is responsible for providing goods that conform to the sales contract as required by applicable law.

If a product arrives damaged, defective, incorrect or otherwise does not conform to the contract, the Customer should contact us and provide:

• the order number;
• a description of the problem;
• supporting photographs or video where reasonably necessary to assess the issue.

Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, partial refund, full refund or another appropriate solution.

Nothing in these Terms excludes or limits mandatory statutory rights relating to defective or non-conforming goods.

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14. User Content and Reviews

Customers may submit reviews, comments and other content where such functionality is available.

Submitted content must not be illegal, misleading, defamatory, infringing or otherwise violate the rights of third parties.

By voluntarily submitting content for publication, the Customer grants WABI-SABI STORE a non-exclusive, royalty-free right to display, reproduce and use that content in connection with the operation and promotion of the Store, subject to applicable privacy and intellectual property laws.

WABI-SABI STORE may remove content that violates applicable law, these Terms or reasonable standards of conduct.

Product reviews published through the Store may be subject to verification based on purchase or order information.

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15. Intellectual Property

Unless otherwise stated, the content of the Site, including text, photographs, graphics, logos, product descriptions and promotional materials, is owned by or licensed to WABI-SABI STORE and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, commercially exploited or republished without prior authorization, except where permitted by applicable law.

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16. Third-Party Services and Links

The Store may use or provide links to third-party services, including payment providers, delivery carriers and external websites.

WABI-SABI STORE is not responsible for the independent content, availability or policies of third-party websites or services, except to the extent responsibility cannot be excluded under applicable law.

Customers should review the applicable terms and privacy policies of third-party services where appropriate.

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17. Availability of the Site and Limitation of Liability

We make reasonable efforts to maintain the availability, security and accuracy of the Site, but uninterrupted or error-free access cannot be guaranteed.

To the maximum extent permitted by applicable law, WABI-SABI STORE is not responsible for losses caused solely by circumstances outside its reasonable control, including internet outages, third-party platform failures, customs delays, international transport disruptions or failures of external service providers.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer rights.

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18. Governing Law and Dispute Resolution

Contracts concluded through WABI-SABI STORE are governed by the laws of Japan.

This choice of law does not deprive Consumers of protection provided by mandatory provisions of the law that would otherwise apply in their country of residence.

Disputes may be submitted to the competent courts in Japan, except where mandatory consumer law provides the Customer with the right to bring or defend proceedings before another competent court.

Consumers may also use applicable out-of-court dispute resolution procedures available in their country of residence.

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19. Changes to These Terms

WABI-SABI STORE may amend these Terms for valid reasons, including changes in applicable law, payment systems, shipping methods, Store functionality or business operations.

Where appropriate, material changes will be published on the Site at least 7 days before they take effect.

Orders placed before a change takes effect will remain subject to the version of the Terms applicable when the order was placed, unless mandatory law requires otherwise.

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20. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

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21. Contact Information

Z JAPAN Co., Ltd.
Corporate Number: 2012801022888
Tousou Building, 1-124-4 Ominami
Musashimurayama-shi, Tokyo 208-0013
Japan

Email: wabisabi.store.jp.cs@gmail.com

Antique Dealer License:
No. 308792420271
Tokyo Public Safety Commission