§ 1. General Provisions

1. The WABI-SABI STORE online shop (the “Store”), available at:
   https://wabisabi-store.jp/, is operated by:

株式会社Z JAPAN (Z JAPAN Co., Ltd.) , with its registered office at:
208-0013 Tokyo-To Musashimurayama-shi Ominami 1-124-4 Tousou Building,
represented by Furukawa Tsuyoshi, registered in accordance with the laws of Japan (Companies Act),
Corporate Number / 法人番号: 2012801022888

Contact e-mail: wabisabi.store.jp.cs@gmail.com

2. These Terms and Conditions define the rules for using the Store, including the rules and procedures for concluding distance sales contracts, delivery, payments, complaints, withdrawal from the contract (if applicable), as well as information regarding customs duties, taxes and data protection.

3. These Terms and Conditions apply to both consumers and business customers making purchases in the Store.

4. Acceptance of these Terms and Conditions is required in order to place an order.

§ 2. Definitions

• Customer – any entity placing an order in the Store.
• Consumer – a natural person making a purchase not directly related to their business or professional activity.
• Seller – the entity indicated in §1 paragraph 1.
• Store – the sales service available at https://wabisabi-store.jp/.
• Product – a physical item available in the Store (including products made to order) that is the subject of a sales contract.
• Order – a declaration of intent by the Customer aimed at concluding a sales contract.
• Account – the Customer panel within the Store.
• Cart – the Store functionality used to select Products and determine the terms of the order.

§ 3. Store Contact

1. Registered office address: 208-0013 Tokyo-To Musashimurayama-shi Ominami 1-124-4 Tousou building
2. E-mail: wabisabi.store.jp.cs@gmail.com

§ 4. Technical Requirements

1. In order to use the Store, the following are required: a device with Internet access, an up-to-date internet browser, an active e-mail address, cookies enabled, using a connection without VPN is recommended.
2. The Store is hosted on the Shopify platform.

§ 5. General Information and Prices

1. Browsing the Store's offer does not require creating an Account. Orders can be placed either through an Account or as a “guest”.
2. Prices in the Store are shown in Japanese yen (JPY) by default. If the Customer selects another available currency, the displayed prices are automatically converted based on the currency settings available in the Store.
   
   Depending on the destination country, applicable VAT, customs duties, import taxes, delivery-related fees or other charges may be included in the price, collected at checkout, or payable separately upon import or delivery.
   
   Please check the current rules for your country here: Country Shipping Information .
3. The final amount and the way in which shipping charges, taxes, duties and other import-related fees are handled depend on the destination country and available shipping method. Before placing an order, the Customer should review the current information for their country on the Country Shipping Information page referred to in §11 and §13.
4. For request products, cancellation is not possible after placing the order. FAQ

§ 6. Creating an Account

1. Creating an Account takes place through the registration form and is free of charge.
2. The Customer may delete their Account at any time by contacting the Store via e-mail with identifying account information.

§ 7. Free Skin Care Consultation and Product Recommendations

1. WABI-SABI STORE offers Customers access to a free online skincare consultation service available through the Store's website. After completing and submitting a questionnaire regarding their skin, concerns, preferences, and expectations, Customers may receive personalized skincare and/or hair care product recommendations based on the information provided.
2. The consultation service is completely free of charge and does not oblige the Customer to purchase any recommended products.
3. Recommendations are generated based on the answers provided by the Customer in the questionnaire and on general skincare, hair care, cosmetic ingredient, and product knowledge. The accuracy and relevance of the recommendations therefore depend on the completeness and accuracy of the information provided by the Customer.
4. The consultation service is provided for informational and educational purposes only and does not constitute medical advice, medical diagnosis, treatment, or any form of healthcare service.
5. Product recommendations are not intended to diagnose, treat, cure, or prevent any disease, disorder, or medical condition. The consultation service is not a substitute for consultation with a qualified dermatologist, trichologist, physician, pharmacist, or other healthcare professional. Customers experiencing persistent, severe, unusual, or medically diagnosed skin, scalp, or hair concerns should seek appropriate professional medical advice.
6. WABI-SABI STORE does not guarantee that any recommended product will be suitable for every Customer or that its use will produce any specific result. Individual reactions and results may vary depending on, among other factors, skin type, sensitivities, allergies, existing skincare routines, lifestyle, and individual response to cosmetic ingredients.
7. Customers are responsible for reviewing the complete ingredient list and product information before purchasing or using any recommended product, particularly if they have known allergies, sensitivities, intolerances, or a history of skin reactions. A patch test on a small area of skin is strongly recommended before regular use of a new cosmetic product.
8. WABI-SABI STORE shall not be responsible for adverse reactions, irritation, allergies, incompatibility with other products, or other issues resulting from the use or misuse of recommended products, to the extent permitted by applicable law.
9. Customers should discontinue use of a product if irritation, redness, swelling, itching, discomfort, or any other unexpected reaction occurs and, where appropriate, consult a qualified healthcare professional.
10. The consultation service is intended only for persons aged 18 or over. It is not intended for persons who are pregnant or breastfeeding. Customers who are pregnant or breastfeeding should consult their physician or other qualified healthcare professional before using cosmetic products or making changes to their skincare or hair care routine.
11. WABI-SABI STORE may modify, suspend, or discontinue the consultation service, its questionnaire, recommendation system, or the range of products included in the recommendations at any time.

§ 8. Placing Orders

1. The Customer adds Products to the Cart, fills in the delivery details, selects the payment method and then confirms the Order. The shipping method is selected by WABI-SABI STORE based on the destination country, parcel contents, weight, dimensions, order value, carrier availability and current logistical conditions.
2. Accuracy of Delivery Data
   1. The Customer is obliged to provide complete and correct address details, including:
      1. first and last name consistent with the identity document
      2. the exact residential address (home address). Customers cannot choose a parcel locker, PO box or pickup point as the delivery address at checkout. Depending on the carrier and local delivery conditions, a parcel may later be redirected or held at a local post office, carrier facility, parcel locker or pickup location. If this happens, the Customer will be notified by the carrier or local delivery operator.
   2. If incomplete or incorrect data is provided (for example missing name, building number or postal code), the postal service may refuse delivery or release of the shipment, which may result in the parcel being returned to Japan.
   3. WABI-SABI STORE is not responsible for non-delivery or delivery delays resulting from incorrect information provided by the Customer.
3. The Store may limit or cancel an Order for justified reasons (e.g. lack of payment or shipping restrictions – see §9 and §10).

§ 9. Payments

1. Available payment methods: credit card (VISA / Mastercard / AmEx), PayPal, GPay, Blik. FAQ
2. The Store does not process Cash on Delivery orders — all orders must be paid in advance using the available online payment methods.
3. A payment attempt without receiving an order confirmation email usually means an authorization hold — funds are automatically returned if the order is rejected by the payment system or bank. Confirmation of payment acceptance is the order confirmation email from the Shopify system containing the order number. FAQ

§ 10. Conclusion of the Contract and Order Processing

1. The sales contract is concluded at the moment the Customer receives the e-mail “we confirm acceptance of your order.”
2. The order preparation time is usually 3–5 business days from the moment the payment is received, but it may be extended during peak sales periods, holidays, or in the case of products ordered at the Customer’s request. FAQ

§ 11. Delivery, Costs and Restrictions

1. Available shipping methods

   Orders may be shipped using Japan Post, courier services, local delivery partners or other logistics providers selected by WABI-SABI STORE. The available method depends on the destination country, parcel contents, weight, dimensions, order value and current carrier restrictions.

2. Delivery times

   Estimated delivery times depend on the destination and shipping method. Delivery estimates are not guaranteed and may be affected by customs clearance, local carrier operations, holidays, weather, peak periods, security procedures or other circumstances outside the Store's control.

3. Free shipping

   Orders with a total Product value of 8,000 JPY or more qualify for free shipping unless otherwise clearly stated on the Store.

   The shipping method used for free-shipping orders is selected by WABI-SABI STORE based on the destination, parcel contents, weight, dimensions, order value, carrier availability and logistical conditions. The Customer cannot select a specific carrier for an order shipped free of charge unless such an option is expressly offered at checkout.

4. Orders below 8,000 JPY

   Shipping charges for orders below 8,000 JPY depend on the destination country and available shipping method. The current applicable charge is displayed on the Country Shipping Information page and/or during checkout.

5. Shipping restrictions

   Certain products may be unavailable for shipment to particular countries or by particular carriers due to aviation safety rules, customs regulations, import restrictions or carrier policies.

   The Store may refuse, cancel, split or change the shipping method for an order where this is necessary to comply with applicable transport, customs, safety or import rules. If an ordered Product cannot be shipped, the Store will contact the Customer and, where appropriate, cancel or refund the affected Product.

6. Destination availability

   The list of countries currently available for shipping may change due to carrier availability, customs requirements, sanctions, armed conflicts, local restrictions or other logistical circumstances. The current availability is shown on the Country Shipping Information page.

7. The Store does not mark commercial orders as gifts (“GIFT”) or intentionally declare a false value or false contents on customs documents.

§ 12. Shipment Tracking

1. After an order has been shipped, the Customer will receive a tracking number or tracking link for the applicable shipping method.
2. The Customer is responsible for regularly monitoring the shipment status and for taking any action requested by the carrier, local delivery operator or customs authority in order to complete delivery.
3. Tracking events, wording and update frequency differ depending on the carrier and destination country. Tracking information may update with a delay, especially during customs clearance, holidays, peak periods or transfers between international and local delivery operators.
4. Depending on the carrier and local delivery conditions, a parcel may be held at a local post office, carrier facility, parcel locker or pickup location for collection. If this happens, the Customer must collect the parcel within the period specified by the carrier.
5. WABI-SABI STORE is not responsible for a carrier's failure to send an e-mail, SMS, telephone notification or delivery notice. A lack of such notification does not remove the Customer's responsibility to monitor the tracking status.

§ 13. Customs Duties, Import Taxes and VAT

1. All orders are shipped from Japan. The tax and customs treatment of an order depends on the destination country, order value, Product classification, applicable law and the shipping method used.
2. Where the Store states that specific duties, taxes or fees are included or prepaid for a particular destination, the Customer will not be required to pay those same listed charges again upon delivery, except where a customs authority or carrier applies a charge incorrectly or imposes a separate charge not covered by the Store's stated arrangement.
3. Where taxes, duties or import-related charges are not included or prepaid, the Customer is responsible for paying the applicable amounts requested by customs authorities, the carrier, local postal operator or other competent authority.
4. Customs classifications, import decisions and final assessments are made by the competent customs authorities and/or carriers. WABI-SABI STORE cannot guarantee that a customs authority will apply a particular classification, tax rate or fee.
5. If the Customer is required to provide information, documents, identification, tax details or payment in order to complete customs clearance or delivery, the Customer must do so within the deadline specified by the relevant authority or carrier.
6. Refusal or failure to pay charges that are the Customer's responsibility, or failure to complete required customs or carrier procedures, may result in the parcel being returned, abandoned or destroyed. The rules in §16 will apply where the failure is attributable to the Customer.

§ 14. Right of Withdrawal (Consumer Returns)

Right of withdrawal for EU consumers

1. A Consumer who is a natural person residing within the European Union generally has the right to withdraw from a distance contract within 14 days from the date of receiving the goods without giving any reason, subject to applicable legal exceptions.
2. Exceptions to the right of withdrawal
   1. sealed products that cannot be returned after opening for hygiene or health protection reasons, including cosmetics where the relevant protective seal or packaging has been opened after delivery;
   2. products made, sourced or supplied specifically according to the Customer's individual request, where the applicable law excludes the right of withdrawal.
3. Return condition

   Returned Products must be sent back in a condition consistent with the Customer's lawful examination of the goods. The Customer may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product, to the extent permitted by applicable law.

4. Return costs
   1. If the Consumer exercises the right of withdrawal, the Consumer bears the direct cost of returning the goods to the Seller unless applicable law requires otherwise.
   2. Due to the international nature of the sale and shipping from Japan, return costs may be significant and depend on the carrier chosen by the Consumer.
5. Refund
   1. In the event of an effective withdrawal from the contract, the Seller will refund payments due under applicable consumer law, including the cost of the cheapest standard delivery method offered by the Store where legally required.
   2. If the Consumer chose a delivery method more expensive than the cheapest standard delivery offered by the Store, the Seller is not obliged to refund the additional delivery cost unless applicable law requires otherwise.
   3. The Seller may withhold the refund until the goods are received back or until the Consumer provides proof of return shipment, whichever occurs first, where permitted by applicable law.
   4. The refund will be made using the same payment method used for the original transaction unless another method is agreed.

Right of withdrawal for customers outside the EU

1. For Customers residing outside the European Union, the right of withdrawal applies only where required by mandatory laws applicable to the Customer.

Request orders

1. Products ordered or sourced individually at the Customer's request may not be cancelled after the Store has begun sourcing or ordering the Product from the supplier, to the extent permitted by applicable law.

Relation to complaints

1. The provisions of this paragraph do not exclude or limit the Customer's rights resulting from mandatory regulations concerning complaints, defective goods or non-conformity of goods with the contract.

§ 15. Complaints and Liability for Non-Conformity of Goods

1. Seller’s liability
   1. The Seller is obliged to deliver products that are compliant with the contract and free from defects.
2. Submitting a complaint

   If the goods are not compliant with the contract, the Customer has the right to submit a complaint within 14 days from receiving the goods.

   Complaints must be submitted via e-mail to the address indicated in §3 and must include:

   • order number
   • description of the problem
   • evidence (e.g. photos or video)
3. Transport damage

   In the case of suspected transport damage, the following must be provided:

   • a full video recording showing the intact parcel seals and the moment the parcel is opened.
   • This material is necessary for damage verification and possible shipment of a replacement product.
4. The Store will respond to the complaint without undue delay, no later than within 14 days.
5. Failure to provide evidence may make it impossible to positively resolve complaints related to transport damage.
6. Complaint resolution

   If the complaint is accepted, the Store may:

   • send the missing or correct product
   • offer a partial refund
   • propose another mutually agreed solution.

§ 16. Failure to Collect or Deliver a Shipment

1. Returns caused by the Customer

   A return is considered attributable to the Customer where delivery fails because of an action or omission on the Customer's side, including for example:

   • failure to collect the parcel within the time allowed by the carrier or local delivery operator;
   • providing an incorrect, incomplete or undeliverable delivery address;
   • providing incorrect or insufficient recipient details;
   • refusing to accept the parcel;
   • failing to pay taxes, duties or other import-related charges that are the Customer's responsibility;
   • failing to complete required customs, postal or courier procedures within the required time;
   • failing to respond to requests from the carrier or customs authorities necessary to complete delivery;
   • any other circumstance attributable to the Customer that prevents successful delivery.
2. Costs when the return is caused by the Customer

   If a parcel is returned for a reason attributable to the Customer, the Customer is responsible for the actual costs and charges incurred in connection with the unsuccessful shipment and return, including where applicable:

   • outbound shipping costs;
   • return shipping costs;
   • customs duties, import taxes, VAT or similar taxes charged in connection with the shipment or return;
   • carrier, customs, storage, handling, administrative or return-processing fees;
   • other reasonable costs directly resulting from the failed delivery or return.

   These costs may be deducted from any amount otherwise refundable to the Customer. This rule also applies where the original order qualified for free or discounted shipping.

3. Reshipment

   Reshipment is not guaranteed and may not be available in every case. Each returned shipment will be reviewed individually by WABI-SABI STORE based on the circumstances of the return, the condition of the Products and packaging, applicable shipping and customs restrictions, and current logistical possibilities.

   If reshipment is approved and the Customer asks for the parcel to be sent again, the Customer must pay the applicable new shipping cost and any other costs required for reshipment before the parcel is sent again.

   Reshipment may be refused where Products cannot legally or safely be reshipped, the Products or packaging have been damaged, the parcel has been held or stored for an extended period, shipping or customs restrictions prevent reshipment, or any other circumstances make further shipment impossible or unreasonable.

4. Refund after a Customer-caused return

   If the Customer does not request reshipment, or if reshipment is not possible, the Store may refund the remaining refundable amount after deduction of the applicable costs described above.

5. Returns not caused by the Customer

   If a parcel is returned for a reason not attributable to the Customer, the Customer will not be charged the shipping-related, tax-related or return-related costs described above.

   Depending on the circumstances, WABI-SABI STORE may reship the order at no additional cost or issue a full refund.

6. Determining the reason for return

   Where the reason for a failed delivery or return is unclear, WABI-SABI STORE may review the tracking history, carrier information, customs records, delivery attempts and relevant communication in order to determine the cause.

§ 17. Products and Safety

1. Some categories of goods cannot be shipped (e.g. aerosols, 100% pure oils, liquids containing more than 24% alcohol, liquid perfumes, hair tonics, supplements, nail polish, battery-powered devices, seeds). Food products are available only upon Customer request and can be shipped only to selected countries, depending on local import regulations and the available shipping method.
2. Cosmetics – recommended use: after opening, it is recommended to use the product within approximately 6 months.
3. Some products may extend the order processing time; if the manufacturer confirms unavailability, the order will be cancelled and funds refunded. FAQ

§ 18. Data Protection

1. The data controller is the Seller (details in §1).
2. Personal data is processed for the purposes of: order fulfillment, complaint handling, account management, marketing activities (with consent), fulfilling legal obligations.
3. Data may be shared with payment operators and shipping carriers only to the extent necessary for order fulfillment.
4. By using the Store, the Customer accepts the use of cookies.
5. Details are provided in the Privacy Policy.

§ 19. Intellectual Property and Content

1. Store content (including photos and descriptions) and promotional content (SNS) are protected by law and their use requires the Seller’s consent.
2. Product reviews
   1. Reviews published in the Store may only come from Customers who purchased or used the product.
   2. The Store undertakes actions to verify the authenticity of reviews, particularly by linking reviews with the Customer’s order history.
   3. The Store reserves the right to remove reviews that violate the law, these Terms and Conditions or accepted standards of conduct.

§ 20. Governing Law and Disputes

1. Contracts concluded through the Store are governed by the laws of Japan.
2. This provision does not deprive the consumer of protection resulting from mandatory provisions of the law of their country of residence, in particular consumer protection laws applicable within the European Union.
3. In the event of consumer disputes, the Customer may use out-of-court dispute resolution methods available in their country of residence.
   1. A list of consumer dispute resolution bodies in EU countries is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

§ 21. Changes to the Terms and Conditions

1. The Seller may amend these Terms and Conditions for valid reasons (changes in law, payment methods or delivery methods).
2. Customers will be informed about changes at least 7 days in advance via publication on the website. Orders placed before the change will be governed by the previous version of the Terms.

§ 22. Final Provisions

1. Contracts with the Store are concluded in Polish or English, depending on the language version of the website.
2. For matters related to these Terms and Conditions please contact: wabisabi.store.jp.cs@gmail.com