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Information for EU Customers

Important Information for Customers from the European Union

Please read the following information carefully before placing an order. Orders are shipped directly from Japan and may be subject to VAT, customs duties, postal fees or other charges depending on the destination country.

1. Orders Shipped to EU Countries

Orders are shipped directly from Japan and may be subject to customs duties, VAT or other charges imposed by the destination country. The obligation to pay such charges lies with the Customer. Payment may be collected by the local postal operator, customs office or delivery carrier.

VAT Value Added Tax applicable in European Union countries.
Customs Duty May apply to goods imported from outside the EU, especially for orders above €150.
Postal / Administrative Fees Handling or clearance fees charged by the postal operator or customs agency.

VAT for orders up to 150 EUR

At checkout

For orders shipped to European Union countries with a value of up to 150 EUR product value only, VAT is generally calculated and paid by the Customer during checkout. The VAT amount is visible in the order summary before payment.

During customs clearance or upon delivery

In some cases, the local postal operator or customs office may charge additional fees at the time of delivery or collection, such as handling fees, administrative fees or other charges required by local regulations. The Customer is required to pay these charges in order to receive the shipment.

VAT refund if VAT is charged again upon delivery

Due to occasional errors by postal operators or customs authorities, VAT may be charged again upon delivery. In such cases, please do not worry.

  • The Customer should pay the charge.
  • The Customer should keep the proof of payment.
  • Based on the provided proof of payment, the Store will refund only the VAT amount paid again.
  • The refund does not include postal, handling or administrative fees.

Orders above 150 EUR

For orders above 150 EUR, VAT is not collected at checkout. All charges, including VAT, customs duties and additional fees, are calculated by the customs authorities of the destination country. The Customer is responsible for paying these charges during customs clearance or upon delivery.

This information applies to European Union countries, including Northern Ireland and Monaco.

2. Shipping Companies

Orders may be shipped with one of the following carriers:

  • Japan Post

The shipping method is selected by the Store depending on the destination, parcel type, shipping restrictions and available logistics options.

3. Returns, Withdrawal Rights and Refunds

In accordance with Directive 2011/83/EU on consumer rights, Consumers have the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which the Consumer receives the goods.

How to exercise the right of withdrawal

To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by means of a clear statement (for example, by email).

Condition of returned goods

The Consumer may handle the goods only to the extent necessary to establish their nature, characteristics and functioning.

The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary.

Exclusions from the right of withdrawal

  • Goods that deteriorate quickly or have a short shelf life (e.g. food products).
  • Sealed goods which are not suitable for return for health protection or hygiene reasons (e.g. cosmetics), if unsealed after delivery.
  • Goods made according to the Consumer’s specifications or clearly personalized.
Due to the nature of the Store’s offer, including food, cosmetics and made-to-order products, certain items may not be eligible for return once opened.

Return costs

If the Consumer exercises the right of withdrawal, the Consumer bears the direct cost of returning the goods to the Seller.

Returns must be shipped back to Japan. Due to the international nature of the sale, return costs may be significant and depend on the postal operator chosen by the Consumer.

Refund

In the event of withdrawal, the Seller will refund all payments received from the Consumer, including the cost of the product and the cost of the cheapest standard delivery method offered by the Store.

  • The refund will be made within 14 days from receiving the withdrawal statement.
  • The Seller may withhold the refund until the goods are received back or until the Consumer provides proof of return shipment, whichever occurs first.
  • If the Consumer chose a delivery method other than the cheapest standard delivery offered by the Store, the Seller is not obliged to refund the additional costs.
  • The refund will be made using the same payment method used for the original transaction.

4. Important Notice for Norway and Sweden

Products containing alcohol

Please note that we cannot ship products containing alcohol, specifically ethanol, to Norway or Sweden due to shipping restrictions.

If an order contains a product that cannot be shipped to Norway or Sweden, the Store may contact the Customer to arrange a replacement, remove the item from the order, or cancel and refund the affected product.

5. France: Import Fees Notice

For shipments to France, please note that starting from March 1, 2026, orders valued under €150 may be subject to an additional €2 fee per declared item under French import regulations.

This €2 fee is not included in the product price or VAT paid at checkout and must be covered by the Customer upon delivery.

For orders under €150 VAT may be collected at checkout. However, additional fees such as administrative charges, handling fees, or local import-related costs may still be charged by the postal operator or customs authorities at the time of delivery.

These charges are determined by French customs authorities and the delivery carrier and remain the responsibility of the Customer.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

VAT Rates in Europe (as of January 2026)

Below is an overview of standard Value-Added Tax (VAT) rates across major European countries. Please note that actual VAT applied to your order depends on local regulations and product type.

Country Reduced Rates (%) Standard Rate (%)
Austria 10 / 13 20
Belgium 6 / 12 21
Bulgaria 9 20
Croatia 5 / 13 25
Cyprus 5 / 9 19
Czech Republic 12 21
Denmark - 25
Estonia 9 / 13 24
Finland 10 / 13.5 25.5
France 2.1 / 5.5 / 10 20
Germany 7 19
Greece 6 / 13 24
Hungary 5 / 18 27
Iceland 11 24
Ireland 4.8 / 9 / 13.5 23
Italy 4 / 5 / 10 22
Latvia 5 / 12 21
Lithuania 5 / 9 21
Luxembourg 3 / 8 17
Malta 5 / 7 18
Moldova 8 / 12 20
Netherlands 9 21
Norway 12 / 15 25
Poland 5 / 8 23
Portugal 6 / 13 23
Romania 11 21
Slovakia 5 / 19 23
Slovenia 5 / 9.5 22
Spain 4 / 10 21
Sweden 6 / 12 25
Switzerland 2.6 / 3.8 8.1
Turkey 1 / 10 20
Ukraine 7 / 14 20
United Kingdom 5 20

VAT rates may change and can vary depending on product category and local regulations.

This page is provided for informational purposes to help Customers understand possible import, tax, customs, delivery and return-related obligations when ordering products shipped directly from Japan.